Man, talk about the easiest support call in the world: I just got a new laptop, and tried to install Netflix viewer on the computer. The install ran, but when I tried to watch content, the web page went right back to the “Hey, we need you to install our software” message. After about 35 seconds on hold, I talked to a tech who politely told me I need to run the x86 version of IE, not the x64 version. I did, and voila! Life is good!